Returns Policy for Diamond G Hat Company LLC
**Last Updated: August 18, 2025**
At Diamond G Hat Company LLC (“Diamond G Hat Company,” “we,” “us,” or “our”), we are committed to delivering high-quality, custom-fitted cowboy hats and other merchandise that meet your expectations. Due to the personalized nature of our products and the high cost of freight, we have a strict no-returns policy for cowboy hats, as outlined below. For other merchandise, returns may be accepted under specific conditions, with all freight costs borne by the purchaser. Please read this policy carefully before making a purchase.
1. All Sales Are Final for Cowboy Hats
All sales of cowboy hats are final. We do not offer returns, exchanges, or refunds for cowboy hats due to the high freight costs associated with shipping and the bespoke nature of our products. By purchasing a cowboy hat from Diamond G Hat Company, you acknowledge and agree that you have selected the correct size and style and understand that no returns or exchanges will be accepted for any reason, including incorrect sizing or change of preference.
2. Our Commitment to a Perfect Fit
To ensure your cowboy hat fits perfectly, we take every reasonable step to assist you in determining the correct size before your purchase, including:
– Providing detailed sizing guides on our website (https://www.diamondghatco.com).
– Offering a complimentary fitting kit, shipped to you upon request, to help you measure your head accurately.
– Providing personalized customer support to answer any sizing or fit-related questions.
Please contact us at diamondghatco@gmail.com or 636-498-4980 if you need assistance with sizing before placing your order. Our team is dedicated to helping you select the perfect hat.
3. Customer Acknowledgment of Sizing Responsibility
By completing your purchase of a cowboy hat, you confirm that:
– You have used our sizing resources, including the fitting kit (if requested), to determine the correct hat size.
– You understand that all sales are final and that no returns or exchanges will be accepted due to sizing issues, style preferences, or other reasons.
– You accept full responsibility for ordering the correct size and style of your cowboy hat.
4. Returns for Non-Cowboy Hat Merchandise
For non-cowboy hat merchandise (e.g., accessories or eGift Cards), returns may be accepted within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging. To initiate a return, contact us at diamondghatco@gmail.com to request approval and instructions. Please note:
– **Freight Costs**: The purchaser is responsible for paying all freight costs, including shipping costs for the original sale and return shipping costs. We do not cover or refund any shipping fees for non-cowboy hat merchandise returns.
– Refunds, if approved, will be issued to the original payment method within 7-10 business days of receiving the returned item.
– eGift Cards are non-returnable and non-refunded.
We reserve the right to deny returns that do not meet these conditions.
5. Contact Us
If you have any questions about this Returns Policy or need assistance with sizing or your order, please reach out to us:
**Diamond G Hat Company LLC**
Email: diamondghatco@gmail.com
Phone: 636-498-4980
We are here to ensure your experience with Diamond G Hat Company is exceptional.
