Privacy Policy - Diamond G Hat Company

Diamond G Hat Company LLC (“Diamond G Hat Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors to our website, https://www.diamondghatco.com (the “Website”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Website, purchase our products, or engage with our hat fitting, shaping, and personalization services. By using our Website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a better experience, process your orders, and improve our services. The types of information we collect include:

Personal Information
You may provide us with personal information when you:
– Place an order or purchase an eGift Card.
– Fill out a contact form or request customer support.
– Sign up for our newsletter or promotional offers.
– Engage with us on social media platforms (e.g., Instagram, TikTok).

This personal information may include:
– **Identifiers**: Name, email address, phone number, billing address, shipping address.
– **Commercial Information**: Payment details (processed securely via third-party payment processors), order history, and preferences (e.g., hat size or customization details).
– **Communications**: Feedback, inquiries, or other content you provide.

You may choose not to provide this information, but doing so may limit your ability to use certain features, such as placing orders or receiving personalized services.

Automatically Collected Information
When you visit our Website, we may automatically collect non-personal information, including:
– **Technical Data**: IP address, browser type, device type, operating system, and access times.
– **Usage Data**: Pages visited, links clicked, and time spent on the Website.
– **Cookies and Tracking Technologies**: We use cookies, web beacons, and similar technologies to enhance your experience, analyze traffic, and personalize content. Cookies are small text files stored on your device to remember preferences and track usage. For example, we use cookies to:
– Maintain your shopping cart during checkout.
– Analyze which pages are most popular to improve our Website.
– Personalize your browsing experience (e.g., remembering your language preferences).

You can manage cookie preferences through your browser settings, but disabling cookies may limit Website functionality.

Social Media Information
If you interact with us via social media (e.g., Instagram, TikTok), we may collect publicly available information, such as your username or content you share with us. If you link your social media account to our Website, we may collect information provided by those platforms (e.g., name, email, or profile data), subject to their privacy policies.

2. How We Use Your Information

We use the information we collect to:
– Process and fulfill your orders, including hat customization and shipping.
– Provide customer support and respond to inquiries.
– Send promotional emails about new products, special offers, or events (if you opt in).
– Improve our Website, products, and services through analytics and user feedback.
– Personalize your experience, such as recommending hats based on your preferences.
– Comply with legal obligations, such as tax or fraud prevention requirements.
– Detect, prevent, and address technical issues or potential fraud.

We may combine or anonymize your information for analytical purposes or to share aggregated data (e.g., Website traffic statistics) with third parties.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your consent. We may share your information with:

– **Service Providers**: Trusted third parties who assist with Website operations, such as:
– Payment processors (e.g., PayPal, Affirm) to securely handle transactions.
– Shipping companies to deliver your orders.
– Analytics providers (e.g., Google Analytics) to track Website performance.
– Marketing tools (e.g., Mailchimp) to send newsletters (if you opt in).
These providers are contractually obligated to protect your information and use it only for the services we request.

– **Business Partners**: Third parties, such as advertising networks, may use cookies or similar technologies to deliver personalized ads on our Website or elsewhere online. You can opt out of targeted advertising via settings on platforms like https://optout.aboutads.info/.

– **Legal Compliance**: We may disclose information if required by law, such as to comply with a court order, respond to law enforcement requests, or protect our rights, property, or safety.

– **Business Transfers**: If Diamond G Hat Company is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. How We Protect Your Information

We take reasonable steps to safeguard your personal information, including:
– Using secure encryption (e.g., SSL) for payment transactions and data transmission.
– Implementing physical, electronic, and managerial procedures to prevent unauthorized access.
– Storing payment details securely via third-party processors, not on our servers.

However, no online system is 100% secure. While we strive to protect your data, you provide information at your own risk. We encourage you to use strong passwords and secure devices when accessing our Website.

5. How Long We Store Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:
– As long as you have an account with us (if applicable).
– For the duration required to process and ship your orders.
– As required by law (e.g., tax records or fraud prevention).

When no longer needed, we securely delete or anonymize your information.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:
– **Access**: Request a copy of the personal information we hold about you.
– **Correction**: Ask us to correct inaccurate or incomplete information.
– **Deletion**: Request that we delete your personal information, subject to legal obligations.
– **Opt-Out**: Opt out of promotional emails by clicking “unsubscribe” in our emails or contacting us. You can also opt out of targeted advertising via third-party tools (e.g., https://thenai.org/opt-out/).
– **Restrict Collection**: Decline to provide certain information, though this may limit Website functionality.

To exercise these rights, contact us at diamondghatco@gmail.com or 636-498-4980. We may verify your identity before processing requests.

### California Residents
Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including:
– Knowing the categories of personal information we collect and how it’s used or shared.
– Requesting deletion of your personal information, subject to exceptions.
– Opting out of the “sale” of personal information (we do not sell your data).

To make a CCPA request, contact us at the details above.

7. Children’s Privacy

Our Website and services are not intended for individuals under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at diamondghatco@gmail.com to request deletion.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze Website performance. Types of cookies include:
– **Essential Cookies**: Necessary for Website functionality, such as maintaining your shopping cart or processing payments (e.g., PayPal’s session cookies).
– **Analytics Cookies**: Track Website usage (e.g., Google Analytics) to improve our services.
– **Advertising Cookies**: Deliver personalized ads via third-party networks (e.g., Facebook, Pinterest).

You can disable cookies in your browser settings, but this may affect Website functionality. For more details, see our Cookie Declaration [insert link to cookie policy if applicable].

9. Third-Party Links

Our Website may contain links to third-party sites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email (if you have an account) or by posting a notice on our Website. The updated policy will be effective immediately upon posting. Please check this page periodically for updates.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

**Diamond G Hat Company LLC**
Email: diamondghatco@gmail.com
Phone: 636-498-4980

We will respond to your inquiries as soon as possible.